Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re ...
Refreshments & Welcome Volunteer Role
Practical details
Volunteering • Project role (Temporary)
Contact person
Laura Hawkie-Chapman
Provided
#124939
Scan me or visit www.getinvolvednorfolk.org.uk/o/Age-UK-Norfolk/opportunities/Refreshments--Welcome-Volunteer-Role/124939 to join
To provide a warm welcome to participants by greeting them as they arrive, and providing them refreshments.
About Age UK Norfolk’s Communities in Motion Programme
Age UK Norfolk supports older people to live well, stay connected and maintain their independence.
Communities in Motion is a friendly 12-week programme designed to help people aged 65 and over improve their strength, balance and confidence through gentle physical activity. As well as supporting people to become more active, the programme provides opportunities to meet others, build friendships and reduce loneliness.
An important part of every session is the opportunity for participants to enjoy refreshments, have a chat and get to know one another. As a Refreshments & Welcome Volunteer, you'll help create this warm, welcoming environment.
About the Volunteer Role
Main Purpose: To provide a warm welcome to participants by greeting them as they arrive, helping
them feel at ease and signposting them to the session instructor. You'll also prepare and serve
refreshments, support participants during the social time after each session, and help keep the
refreshments area clean and organised
Time commitment: Approximately 1–2 hours per week during your chosen Communities in Motion session. We ask volunteers to commit to the role for a minimum of six months, where possible, to
provide continuity for participants.
Availability: Weekday availability between 10am and 4pm.
Location: Volunteer opportunities are available at Communities in Motion sessions across Great Yarmouth.
Responsible to: Health and Wellbeing Assistant Manager
Training & Expenses
• Full induction, training and ongoing support will be provided.
• Reasonable travel and agreed out-of-pocket expenses
will be reimbursed.
• An Enhanced DBS check will be required for this role
Main Responsibilities
Refreshments
• Prepare tea, coffee and cold drinks for participants.
• Set up the refreshments area before the social time begins.
• Serve refreshments in a safe, friendly and welcoming manner.
• Wash up and tidy away cups, equipment and supplies
after each session.
• Help monitor refreshments and let staff know when supplies
need replenishing.
Welcoming Participants
• Welcome participants during the social time following the
activity session.
• Help create a relaxed, friendly and inclusive atmosphere.
• Encourage conversation and help participants feel comfortable and involved.
• Offer a listening ear and friendly conversation where appropriate.
• Notify a member of staff if you have any concerns about a participant’s
wellbeing.
General
• Work alongside Age UK Norfolk staff and other volunteers.
• Follow Age UK Norfolk's policies and procedures at all times.
• Maintain confidentiality where appropriate.
• Attend any relevant training and volunteer meetings.
Behaviours and Values
- Friendly, welcoming and approachable.
- Patient, kind and supportive.
- Reliable anddependable.
- Happy working as part of a team.
- Passionate abouthelping older people.
- Respectful andinclusive of everyone.
Related to
About Age UK Norfolk
Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re lonely, we are here to help.
But we couldn’t do it alone. Our dedicated team of volunteers are the backbone of our organisation and without their help; we simply would not be able to deliver all the services that we do.
No experience is necessary, and whatever your talents and interests, there is likely to be a voluntary opportunity where you can share your knowledge, make new friends and make a real difference to the lives of older people in Norfolk.
For more information about our volunteer roles and to gain access to our application form please visit our website or contact our Volunteer Coordinator on 01603 785210 or email at volunteering@ageuknorfolk.org.uk