Room Guide

By getting involved, you could

• Welcome everyone and help to make every visit special 
• Tell the stories of our place and engage with visitors  
• Learn about Felbrigg’s history, learn is secrets, discover new skills and build confidence 
• Spend time with others, our visitors, and fellow volunteers 
• Enhance our visitor experience, keeping our places open for ever, for everyone 
• Contribute your time, skills, and enthusiasm to our charitable cause 
• Be part of a varied and enthusiastic team and make new friends 
• Spend time in fabulous rooms jam-packed with history 

What's involved? 

• Offering every visitor, a warm and friendly welcome, championing our value of ‘Everyone Welcome’ and ensuring an excellent visitor experience within the mansion. 
• Sharing our history and stories with visitors, gauging how much information different visitors would like to hear and answering questions.  
• Helping visitors understand why we need to take care of special places and sharing how we do that with them.  
• Learn about the history of Felbrigg and the collection. This is a gradual process which you can take at your own pace. 
• Getting to know health and safety and evacuation procedures and ensure in the event of an emergency you support visitors to evacuate safely.  
• There might be some other activities that are of interest to you, that we could use your help with. 
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines. 

We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:  

• Be provided with the necessary induction, training, equipment, and reasonable adjustments to do this role well and safely 
• Be offered expenses to cover agreed travel costs between home and place of volunteering. 
• Have remote access to support, news and rotas via our volunteer website 

This role will suit you if you are... 

• People-focused, welcoming, and inclusive, hoping to inspire visitors of all ages 
• Keen to learn about history of Felbrigg - you don’t need to know the history of the universe, but as a room guide, you’ll be amazed at how quickly you will pick up the stories of the house. 
• Wanting to work as part of a friendly team 
• Responsible, honest, and trustworthy  
• No past experience required 

All National Trust volunteers will be asked to:

• Respect and uphold the National Trust values whilst volunteering with us  
• Complete training required of all NT volunteers and any role specific training 
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity.