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Love Downham is here for the whole community and is offering subsidised food, by linking with local producers and suppliers where we can. It is about the dignity of choice and about being able to buy ...

Poverty reductionCommunity & familyWellbeing
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Shop Volunteer

Shop Volunteer

Organisation role · Flexible hours
27-29 Bridge Street, Downham Market, PE38 9DW, United Kingdom
Poverty reductionCommunity & familyWellbeing
Suitable for under 18's
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Love Downham - Swan Youth Project
#64775
Scan me or visit www.getinvolvednorfolk.org.uk/o/Love-Downham---Swan-Youth-Project/opportunities/Shop-Volunteer/64775 to join

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Summary

Love Downham is a community shop, we are here for the whole community and offer subsidised food, pre-loved clothing, a warm space and support and signposting.

Detailed description


Purpose of the role

To assist in the running of Love Downham community shop to maximise sales.

 

Main Activities/tasks: Areas of involvement may include (subject to your interests and training)

 

·        Show sensitivity, courtesy and gratitude to all customers and donors.

·        To assist and serve customers, providing a service of the highest standard.

·        To assist with processing stock, including sorting, steaming, pricing and hanging of      donated items.

·        To assist with the layout of the stock in an attractive way that will appeal to customers.

·        To be involved with the till operation and the handling of cash.

  • Keep donation area neat and clean on a regular basis.
  • Sort, organize, and shelve food stock.
  • Rotate food items regularly to guarantee freshness.

·        To promote public understanding of the work Love Downham delivers and the importance of raising funds through the shop.

·        Cleaning and tidying.

·        Maximising revenue by promoting Gift Aid (full training will be provided)

·        Carrying out any other tasks as reasonably required.

·        Follow quality guidelines as advised.

 

Qualities/ experience/skills

Good communication and customer service skills are essential to fulfil this role. Being able to

work as part of a team environment and with the general public is essential.

 

Training

Full in-house training will be given of operational procedures during your Induction Period.

 

Volunteer charity shop assistant – person specification

 

Essential criteria

·        Friendly, personable and willing and able to help people who require assistance.

·        Ability to follow instructions well.

·        Understands and supports the aims of the organisation.

·        Displays enthusiasm and willingness to learn.

·        Flexibility to undertake the various requirements of the role.

·        Demonstrates commitment (punctual and attends agreed hours.

Desirable Criteria

·        Customer Service experience or experience within a charity shop or

            retail environment.

·        Ability to use own initiative to identify and prioritise tasks.

 

Getting there

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About Love Downham - Swan Youth Project

Love Downham is here for the whole community and is offering subsidised food, by linking with local producers and suppliers where we can. It is about the dignity of choice and about being able to buy what you want and need at reduced prices. We aim to keep costs as low as possible by offsetting any donations against items we buy in.

We also have our clothes shop alongside this, which sells only the best re-loved clothing in nearly new condition, perfect for anyone with an eye for fashion!

Then, there is the ‘Warm Space’ areas for anyone to spend time and get access to a hot drink whilst here. We are a friendly and welcoming team, who are great at listening and can also signpost
to further support where necessary.

Love Downham is part of the Nourishing Norfolk Network, in partnership with Norfolk Community Foundation