Welcoming Team Volunteer

Members of the Welcoming Team are the first point of contact for visitors, warmly welcoming them to the museum and offering information and assistance as required.

Members of the Welcoming Team are expected to arrive before the opening time to open up the Museum and to switch on/ set up activities and interactives if doing a morning shift and to close everything down and lock up if working the afternoon shift. Welcoming Team volunteers are co-ordinated by members of staff and/or the Duty Manager Volunteer on duty.

This role would suit people who are:

· Approachable, cheerful and helpful

· Confident to deal with the general public

· Able to work well independently and as part of a team

· Happy to operate a computerised till

· Looking to gain retail/ visitor services experience

· Able to promote excellent customer service

· Keen to discover more about the local area and the Museum’s displays and to share that knowledge when appropriate with visitors.