Outpatient, Clinic and Admin Volunteers

The NNUH are looking for Volunteers to support the Trust in a variety of setting, and we are looking for volunteers who can assist in a busy environment and are resilient to the challenges of a hospital setting.

We welcome people who can support staff, patients and visitors with care, compassion, positivity and empathy.

As an NNUH volunteer, you can expect to be provided with full training and ongoing support in order to aid you in delivering a much valued and crucial service.

Outpatient Clinics

Volunteers in our outpatient areas cover a range of duties including welcoming patients and visitors and escorting them around departments, keeping waiting areas clean and tidy, stocking information leaflets, supporting housekeepers, relaying telephone messages, supporting staff with basic admin tasks, chatting to patients and visitors, running errands and making refreshments.

We currently have the following vacancies:

Radiology Outpatients:

• Monday afternoon (x1)
• Tuesday afternoon (x1)
• Friday morning (x1) and afternoon (x1)

Community Dignostic Centre:

• Monday morning (x1) and afternoon (x1)
• Tuesday afternoon (x1)
• Wednesday morning (x1)
• Thursday morning (x1)
• Friday morning (x1)

Weybourne Day Unit:

• Friday afternoon (x1)

Acute Oncology Service:

• Wednesday afternoon (x1)
• Thursday morning (x1) and afternoon (x1)

Ambulatory Procedure Unit:

• Tuesday 10am-2pm (x1)

Reception

Reception volunteers cover our busy East & West Out-patient and East In-patient reception areas, assisting with wayfinding, car park validation and general enquiries/information.

We currently have the following vacancies:

NNUH West & East Out-patient Receptions

• Short notice ad-hoc cover (Monday-Friday 8/8:30am-12/12:30pm & 12/12:30pm-4/4:30pm)

Meet & Greet

Meet & Greet Volunteers support within the Hospital by assisting with wayfinding, escorting patients and other ad-hoc requests.

We currently require volunteers for 3-4 hours per shift on the following days:

• Mondays between 8am and 4/4:30pm
• Wednesdays between 8:00am and 4/4:30pm
• Fridays between 1pm-4/4:30pm.

Bleep Buddies

Bleep Buddies respond to ad-hoc requests from internal hospital departments to assist with note running, pharmacy collections and other ad-hoc requests.

We currently have the following vacancies:

• Monday morning (x1) and afternoon (x1)
• Tuesday morning (x1) and afternoon (x1)
• Wednesday morning (x1) and afternoon (x2)
• Thursday morning (x1)
• Friday morning (x1) and afternoon (x1)

Out-patient Booking Offices

We have recently launched an initiative with some of our Out-patient departments in an effort to reduce the number of missed appointments within the Trust. This role involves calling patients who are due to attend appointments within a specified timeframe (ie. 1 week ahead) to confirm their attendance or free up unwanted appointments.

We have vacancies within the following department(s):

Diabetes & Endocrinology (based at Rouen Road)

• Monday or Tuesday (1 volunteer with times to suit)

General Medicine (based at the NNUH and the Quadram)

• Monday to Friday (2 volunteers per week with day/time to suit)

Respiratory (based at the NNUH)

• Monday to Friday (2 volunteers per week with day/time to suit)

Pharmacy

Volunteers within our busy Pharmacy assist with filling the robot with new stocks of medicines and delivering TTO’s and labelled/stock items back to the wards.

We currently have the following vacancies available:

• Tuesday morning (x1) and afternoon (x1)
• Wednesday morning (x1)
• Thursday morning (x1) and afternoon (x1)
• Friday morning (x1) and afternoon (x1)

Lost Property

We're looking for a volunteer who can support our Patient Services team to receive, log and store lost property within the hospital.

We have one vacancy available on:

• Either Tuesday or Thursday

If you feel that you are suited to any of these roles, please pop us a message expressing your interest. Unfortunately, we are unable to accept applications for outpatient clinic based volunteers under the age of 17.5 years old.