Volunteer Driver

Are you a confident driver who is compassionate and has a desire to make a real difference? Do you enjoy meeting people and being part of a supportive team? If so, volunteering as a driver at Norwich Door to Door could be the perfect role for you. Our volunteer drivers are essential to our service, helping people stay connected and independent.

As a volunteer driver, you’ll play a vital role in providing safe, reliable, and friendly transport for passengers who may otherwise struggle to get out and about. Whether it’s a trip to the shops, a medical appointment, or a social outing, your time and care will help brighten someone’s day.

What You’ll Be Doing:

As a valued member of the Norwich Door to Door team, you’ll help ensure passengers have a safe and comfortable journey. Your role will include:

• Driving our accessible minibuses – Safely transport passengers to and from their destinations
• Providing door-to-door support – Assist passengers as they board and disembark, ensuring comfort and dignity
• Ensuring safety at all times – Carry out vehicle checks, follow safety procedures, and secure mobility aids
• Working with a Passenger Assistant (PA) – Work as a team with your PA to support passengers throughout the journey
• Communicating with the office – Stay in touch for route updates
• Handling fares – Collect and record passenger fares accurately
• Representing the charity – Be a friendly, respectful, and reassuring presence for all passengers.

What We’re Looking For:

We’re seeking compassionate, reliable individuals who are ready to make a difference. You’ll need:

• A full, clean driving licence – D1 category essential
• Good driving skills – Confident, calm, and safety-conscious
• A friendly and patient attitude – Able to support people with a wide range of needs
• Team spirit and flexibility – Willing to work closely with PAs and staff and adapt when necessary
• Physical readiness – Comfortable with kneeling, bending, and pushing wheelchairs
• DBS check required – All volunteers must undergo a Disclosure and Barring Service check

What You’ll Receive:

We value our volunteers and offer a range of benefits to support and thank you:

• Full training – Including MiDAS (Minibus Driver Awareness Scheme), First Aid, and Dementia Awareness
• Volunteer Handbook & Risk Assessment guide – Everything you need to feel confident and informed
• Free uniform – Polo shirt, fleece, and hi-vis jacket provided
• Flexible hours – Volunteer around your current commitments
• Social events – DBS check required – All volunteers must undergo a Disclosure and Barring Service check
• Expenses reimbursed – Travel and other approved costs covered.

(This is a voluntary role and as such no reimbursement will be made for any time given to support this activity. Travel costs and any such service-related expenditure incurred on behalf of the charity will be reimbursed).

Ready to Get Behind the Wheel?

Join us today and help make every journey a safe and positive experience!

Please complete the application form, or call us, and one of our friendly members of staff will advise you on the next step to becoming a Norwich Door to Door volunteer.