Priscilla Bacon Lodge Reception Volunteer

Role profile

Join Us as a Reception Volunteer

Location: New Priscilla Bacon Lodge, Century Place, Colney, Norwich, NR4 7YA

Shifts Available: Weekends and Evenings

About the Lodge

Nestled beside the Norfolk and Norwich University Hospital, the new Priscilla Bacon Lodge is a peaceful and modern space dedicated to palliative care. With inpatient beds, a day unit, and a wellbeing centre, it also supports care in the community—helping people receive support in the comfort of their own homes. Building on over 40 years of compassionate service at the original Lodge, this new chapter continues a proud legacy of care across Norfolk.

Your Role

As a Reception Volunteer, you’ll be one of the first friendly faces people see when they arrive. Whether it’s a patient, a loved one, or a visitor, your warm welcome can make all the difference. You’ll help create a calm, reassuring atmosphere and guide people with kindness and confidence.

What You’ll Be Doing

• Offering a warm and friendly welcome to everyone who walks through the door
• Providing helpful information and gentle reassurance
• Logging enquiries and phone calls
• Directing patients and visitors to the right place
• Letting staff know when someone has arrived
• Answering and transferring phone calls
• Preparing admin packs
• Helping with laminating and photocopying

Volunteering at Priscilla Bacon Lodge is a chance to be part of something truly special. If you enjoy meeting people, have a calm and caring nature, and want to make a meaningful difference, we’d love to hear from you.

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