We’re looking for kind, friendly people to help at our doctors’ or dentists’ practice.
Volunteers support staff, patients, and visitors making a real difference every day.
Welcome Host - Magdalen Medical Practice
Practical details
Volunteering • Organisation role
Contact person
Kate Frost
Provided
#126157
Scan me or visit www.getinvolvednorfolk.org.uk/o/Volunteering-for-Health/opportunities/Welcome-Host---Magdalen-Medical-Practice/126157 to join
We are looking for caring and passionate people who want to make a difference by volunteering in doctors' surgeries and Dental Practices.
To support a welcoming and inclusive environment in the practice by engaging with patients, offering guidance, and signposting to local services. The role also involves helping patients with digital check-in, maintaining patient information displays, guiding patients around the building (particularly in larger practices), offering companionship, and providing light refreshments to staff where needed. This role plays a key part in improving the patient and staff experience by supporting smooth practice operations.
Key Responsibilities:
- Welcome and engage with patients in the waiting area, offering a friendly and reassuring presence.
- Signpost patients to relevant local support services, community groups, or health and wellbeing resources.
- Assist patients with using the digital check-in or self-booking system.
- Maintain notice boards and leaflet stands, ensuring information is up-to-date and tidy.
- Offer informal companionship to patients, especially those who are anxious, isolated, or vulnerable.
- Guide patients to the correct area, room, or department in large practice settings.
- Contact and engage with Language Line Interpretation in advance of appointments to create a more streamlined appointment for patients and clinical staff.
- Provide light refreshments to GP practice staff teams, where appropriate.
- Always maintain a professional and respectful manner.
- Adhere to all practice policies and guidelines in safeguarding, infection control, and confidentiality. Full training will be provided prior to starting as a Volunteer.
- Work collaboratively with practice staff and fellow volunteers to support the smooth running of the practice.
Boundaries and Safeguards:
- All Volunteers will be required to consent to an Enhanced DBS Check.
- Volunteers will not provide clinical advice or handle personal or sensitive patient information.
- Any patient concerns or issues will be referred to the appropriate member of staff.
- Tasks involving refreshments will follow hygiene and safety protocols.
- Volunteers are not responsible for managing patient flow in clinical areas.
Purpose of the Role:
- Creates a welcoming and inclusive environment for all patients.
- Reduces patient anxiety through friendly interaction and guidance.
- Increases patient awareness of community services and health resources.
- Frees up staff time by assisting with basic non-clinical and administrative tasks.
- Supports better organisation and patient flow in larger practice settings.
- Enhances the overall patient experience at the point of entry
Related to
About Volunteering for Health
We’re looking for kind, friendly people to help at our doctors’ or dentists’ practice.
Volunteers support staff, patients, and visitors making a real difference every day.