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Age UK Norfolk

Age UK Norfolk

Non-profit

About

Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re ...

Older peopleCommunity & familyWellbeing
Good health and well-beingAffordable and clean energyNo Poverty
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Information and Advice Advisor

Information and Advice Advisor

Organisation role · 3–6 hrs/Week
The Henderson Business Centre, 51 Ivy Rd, Norwich NR5 8BF, UK
Advice & Mentoring
Older peopleCommunity & familyWellbeing
No PovertyGood health and well-beingAffordable and clean energy
Share Opportunity
Age UK Norfolk
#54478
Scan me or visit www.getinvolvednorfolk.org.uk/o/Age-UK-Norfolk/opportunities/Information-and-Advice-Advisor/54478 to join

Contact person

Laura Hawkie-ChapmanAsk Laura a question

Summary

Information and advice volunteers will call people back who have had initial contact with the Information and Advice helpline.

Detailed description

The type of calls the volunteer will be allocated will be appropriate to their level of knowledge and experience. There will be the opportunity to deal with more complex calls as volunteers gain experience and undertake further training. The amount of training involved means this is a role that requires commitment.


Main Purpose

• To provide information and advice to older people, their carers, families and friends by telephone

Tasks

• To carry out research on the issue raised by the client

• To make calls, develop a full understanding of the issue and provide information

• To make a record on the database of the discussion with the client

• To follow up on actions agreed with the client

• To carry out tasks in accordance with Age UK Norfolk policies and practices Skills • Good listening skills

• Ability to clearly record information on the database

• Open minded and non judgemental

• Commitment to equal opportunities

• Problem solving skills

• Desire to help people

• Able to work well in a team


Availability and expenses

Flexible hours between 9 am and 5 pm Monday to Friday. Expenses are paid Location

Age UK Norfolk, Henderson Business Centre, 51 Ivy Rd, Norwich NR5 8BF

Training and DBS

Full training is provided both initially and on an ongoing basis. Volunteers will need to work through Age UK National online training programme and a workbook that it is expected will take six months to complete. This role is subject to a satisfactory DBS (criminal records) check.

Responsible to

An Information & Advice Adviser. There will always be an experienced adviser available to give support

What we will provide to volunteers

💸 Reimbursement of costs🤝 Extra support

Getting there

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About Age UK Norfolk

Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re lonely, we are here to help.

But we couldn’t do it alone. Our dedicated team of volunteers are the backbone of our organisation and without their help; we simply would not be able to deliver all the services that we do.

No experience is necessary, and whatever your talents and interests, there is likely to be a voluntary opportunity where you can share your knowledge, make new friends and make a real difference to the lives of older people in Norfolk.

For more information about our volunteer roles and to gain access to our application form please visit our website or contact our Volunteer Coordinator on 01603 785210 or email at [email protected]