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Age UK Norfolk

Age UK Norfolk

Non-profit

About

Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re ...

Older peopleCommunity & familyWellbeing
Good health and well-beingAffordable and clean energyNo Poverty
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Triage Support Volunteer

Triage Support Volunteer

Organisation role · Flexible hours
Henderson Business Centre, 51 Ivy Rd, Norwich NR5 8BF, UK
Advice & Mentoring
Older peopleCommunity & familyWellbeing
No PovertyGood health and well-beingAffordable and clean energy
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Age UK Norfolk
#54487
Scan me or visit www.getinvolvednorfolk.org.uk/o/Age-UK-Norfolk/opportunities/Triage-Support-Volunteer/54487 to join

Contact person

Laura Hawkie-ChapmanAsk Laura a question

Summary

Triage Support volunteers deal with live calls and messages through the helpline which will involve clients wanting information about Age UK Norfolk services.

Detailed description

Age UK Norfolk provides information and advice on issues that affect older people, their families, carers and friends through their website, drop-in and telephone helpline. Triage Support volunteers will deal with live calls and messages through the helpline which will involve clients wanting information about Age UK Norfolk services but also those seeking information and advice across the partnership for Norfolk. The amount of training involved means this is a role that requires commitment and with the experience gained could lead to further training and development. This is an ideal and rewarding role with someone who has background knowledge in Information and Advice, Social Care, Public Services and Wellbeing.


Main Purpose

• To provide information and advice to older people, their carers, families and friends by telephone

Tasks

• To carry out research on the issue raised by the client

• To make calls, develop a full understanding of the issue and provide information

• To make a record on the database of the discussion with the client

• To follow up on actions agreed with the client

 • To carry out tasks in accordance with Age UK Norfolk policies and practices

Skills

•       Computer Literate

•       Good listening skills and telephone manner

•       Ability to clearly record information on the database

•       Open minded and non judgemental

•       Commitment to equal opportunities

•       Problem solving skills

•       Desire to help people

•       Able to work well in a team

•       Works well under pressure

Availability and expenses - Flexible to suit the volunteer and can work between the hours of 9am and 5pm Monday to Friday. Ideally a minimum of 3 hours per week. Desks will remain socially distant.

Expenses are paid

Location -Age UK Norfolk, Henderson Business Centre, 51 Ivy Rd, Norwich NR5 8BF

Training and DBS - Full training is provided both initially and on an ongoing basis. Volunteers will need to work through Age UK National online training programme and a workbook that it is expected will take six months to complete. This role is subject to a satisfactory DBS (criminal records) check.

Responsible to – A Triage Officer. There will always be an experienced

adviser available to give support.

What we will provide to volunteers

💸 Reimbursement of costs🤝 Extra support

Getting there

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About Age UK Norfolk

Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re lonely, we are here to help.

But we couldn’t do it alone. Our dedicated team of volunteers are the backbone of our organisation and without their help; we simply would not be able to deliver all the services that we do.

No experience is necessary, and whatever your talents and interests, there is likely to be a voluntary opportunity where you can share your knowledge, make new friends and make a real difference to the lives of older people in Norfolk.

For more information about our volunteer roles and to gain access to our application form please visit our website or contact our Volunteer Coordinator on 01603 785210 or email at [email protected]