Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re ...
Welfare Benefit Admin Volunteer
Practical details
Volunteering • Organisation role
Contact person
Laura Hawkie-Chapman
Provided
#67144
Scan me or visit www.getinvolvednorfolk.org.uk/o/Age-UK-Norfolk/opportunities/Welfare-Benefit-Admin-Volunteer/67144 to join
The Age UK Norfolk’s Welfare Benefit team help boost the income of older people so they can afford the care and support they require to remain independent.
Main Purpose
• To follow up on client outcomes after they have had assistance to apply for a Benefit
Tasks
• To contact clients by phone to find out the outcome of their Benefits application
• To update our client database with the outcome informing the relevant staff member
• To identify any other issues as disclosed by client and forward these on internally as appropriate
• To carry out tasks in accordance with relevant Age UK Norfolk policies and procedures
Skills
• Ability to process information from telephone calls and documents
• Ability to write legible and accurate notes
• Commitment to equal opportunities and awareness of the discrimination that older people may face
• Empathy with the problems faced by older people and their carers
• Problem solving
• Ability to work on own initiative
• Welfare Benefits knowledge (desirable) but not essential
A satisfactory DBS (criminal records) check is needed for this role.
Responsible to - Ongoing support is provided by Welfare Benefit team
Availability - Flexible hours between Monday to Friday 9 am and 5 pm
Training & Expenses - Full training is provided including shadowing sessions
and twice-yearly group updates. Expenses are paid.
Related to
About Age UK Norfolk
Every year, thousands of older people and their carers turn to Age UK Norfolk for support. Whether it’s advice in a time of need, help filling out complicated forms or a friendly chat when they’re lonely, we are here to help.
But we couldn’t do it alone. Our dedicated team of volunteers are the backbone of our organisation and without their help; we simply would not be able to deliver all the services that we do.
No experience is necessary, and whatever your talents and interests, there is likely to be a voluntary opportunity where you can share your knowledge, make new friends and make a real difference to the lives of older people in Norfolk.
For more information about our volunteer roles and to gain access to our application form please visit our website or contact our Volunteer Coordinator on 01603 785210 or email at volunteering@ageuknorfolk.org.uk