Volunteering and Skills Connections is a Great Yarmouth Borough Council initiative, collaborating with organisations from the private, statutory and voluntary sectors. It supports residents across the ...
Emotional Wellbeing Home Support with St Elizabeth Hospice
Practical details
Volunteering • Organisation role
Contact person
Victoria Skoyles
#122610
Scan me or visit www.getinvolvednorfolk.org.uk/o/Cultural-Connections-Volunteering/opportunities/Emotional-Wellbeing-Home-Support-with-St-Elizabeth-Hospice/122610 to join
We are now recruiting Emotional Support Service Volunteers to provide emotional support to our service users.
Emotional Support Services are looking to recruit volunteers to provide emotional support to service users at home.
Emotional Support Service Volunteers are members of the multi-professional team providing practical and emotional support to patients referred for hospice services. Volunteer support will enable the hospice to respond to an increased remit and demand on the hospice bereavement and emotional well-being services. This role requires volunteers to respond to the individual’s emotional needs as a result of a bereavement or illness by providing time and a listening space. Visits should not last more than 1 hour.
What you will be doing:
Key activities include, but are not limited to:
• Receive referrals that have been triaged and allocated by the Emotional Wellbeing Team.
• Liaise with service users to arrange mutually convenient visits in line with agreed hospice procedures.
• Provide supportive listening, companionship, and emotional support to patients and carers experiencing emotional distress, anxiety, uncertainty, isolation, or adjustment related to illness.
• Offer emotional support through visits, normally lasting up to one hour.
• Build supportive, professional relationships with service users within agreed role boundaries.
• Recognise when an individual may require additional support and communicate any concerns promptly to the named staff member.
• Escalate any urgent concerns relating to safeguarding, significant emotional distress, deterioration in wellbeing, or risk issues in line with hospice procedures.
• Observe and appropriately report any concerns relating to emotional wellbeing, safeguarding, or changes in circumstances.
• Provide brief updates, feedback, or required contact records following visits in line with hospice procedures.
• Attend regular supervision, support sessions, reflective discussions, and required training.
• Always follow hospice lone working and personal safety procedures.
• Maintain awareness of your own emotional wellbeing and resilience, seeking support when needed.
This role helps the hospice provide timely emotional support, companionship, and a listening space for people affected by life-limiting illness and those important to them.
The role focuses on presence, supportive listening, and emotional support rather than problem solving, therapeutic intervention, or practical caregiving. Volunteers work within clear role boundaries and are supported through training, supervision, and ongoing guidance from the hospice team. Role boundaries:
This volunteer role offers supportive listening and emotional support rather than formal counselling, therapeutic intervention, clinical advice, crisis support, or specialist therapy.
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Volunteering and Skills Connections is a Great Yarmouth Borough Council initiative, collaborating with organisations from the private, statutory and voluntary sectors. It supports residents across the Borough to access volunteering, training, and skills development opportunities that can boost their aspirations and employment prospects.
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