Telephone Admin - Patient Feedback Volunteers
Practical details
Volunteering • Organisation role
Contact person
Victoria Skoyles
#129514
Scan me or visit www.getinvolvednorfolk.org.uk/o/Cultural-Connections-Volunteering/opportunities/Telephone-Admin---Patient-Feedback-Volunteers/129514 to join
Patient feedback volunteers help collect valuable feedback by carrying out online surveys with patients who have recently received treatment or support.
Time commitment
This is a flexible role and there is no minimum number of surveys to be completed per week. Calls can be carried out to your own schedule, including during evenings and weekends.
Location
Working from home. You will need access to the internet and your own computer or tablet.
Key Responsibilities
Contacting patients by phone and following a script to carry out a feedback survey about their experience of a particular ECCH service.
Recording the patients’ responses via an online form.
Logging the number of surveys completed.
Reporting any concerns you have about patients to your volunteer coordinator without delay.
What skills or experience do I need?
A friendly and approachable telephone manner.
Fluent in verbal and written English.
Willingness to treat all patients, staff etc with politeness, dignity and respect and offer a non-judgemental attitude.
The ability to follow instructions and guidance from staff and complete tasks.
To inspire trust and confidence by being reliable and punctual.
Commitment to undertaking training required for the role
Related to
About Volunteering and Skills Connections
Volunteering and Skills Connections is a Great Yarmouth Borough Council initiative, collaborating with organisations from the private, statutory and voluntary sectors. It supports residents across the Borough to access volunteering, training, and skills development opportunities that can boost their aspirations and employment prospects.
See more opportunities by Volunteering and Skills Connections