Telephone and Administration Volunteer with BHF

With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research. 

Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop. 

Typical tasks include:

• Dealing with face-to-face, phone and online enquiries, supported by the team
• Reception and front of house duties, helping around the cashier desk
• Completing administration procedures accurately
• Arranging collections of donations via our local van teams

Volunteering with British Heart Foundation comes with plenty of benefits too… 

• A 25% discount on donated goods and 10% discount on New Goods in our shops
• Unlimited, free, and confidential support by Retail Trust
• Access to training and development 
• Reasonable travel expenses reimbursed 
• Refreshments available 
• Volunteer certificates, references and long service awards provided  
• Access to discounts with other retailers