NIDAS Volunteer Administrator

NIDAS stands for Norfolk Integrated Domestic Abuse Service and is a domestic abuse support service for those assessed to be high or medium risk. We also offer dedicated support for Children and Young People (if their parent/care giver has been/or is being supported by an IDVA), recovery programmes, coordinated multi-agency support, and access to IDVA support in criminal courts for people who are at medium or high risk.

About the opportunity 

A administrator Volunteer answers incoming enquiries by telephone and email, welcomes guests to the office and carries out a variety of administration tasks to ensure the office runs smoothly. 

Volunteers are an important and valued part of Leeway. We offer you: 

 •  An introduction to the charity and your team/project/role 

 •  Any training for your role, as stated in the role description 

 •  After three months of your help on a regular weekly basis, we can supply a reference 

 •  Support, feedback, appreciation and encouragement 

 •  To solve any problems as best we can 

 •  Free tea/coffee when you are on shift 

 •  Respect your dignity and treat you with kindness 

 •  Make use of your skills and talents and help you to develop new ones, if desired 

 •  Reimburse you for your travel expenses up to £15. 

 •  Ensure volunteering opportunities best suit your needs and Leeway’s needs 

 •  Keep you up-to-date with information concerning your role and the charity 

 •  A safe volunteering environment including covering you with insurance whilst you are     

     volunteering 

 •  Equal opportunities and fairness 

 •  Protect your personal information, holding it confidentially. 

What are we looking for? 

A volunteer who has a good variety of professional skills and also sensitivity to the work we undertake at Leeway. This role would suit someone who has previous administration and customer service experience and who works well in a team as well as independently. 

Skills: 

• A working knowledge of Microsoft Word, Excel, email, and other computer applications 
• An ability to maintain confidentiality. 
• Be enthusiastic and motivated. 
• Friendly approach with a willingness to get involved 
• A good communicator, both written and verbal 
• Professional and friendly telephone manner 
• Efficient and organised 
• Reliability and flexibility 

Tasks can include: 

• Being part of a committed and enthusiastic team of staff and volunteers  
• Answering the telephone and delivering messages across the organisation 
• Welcoming guests to the office 
• General office duties including filing and typing 
• Working with sensitive personal information 
• Photocopying and scanning documents 
• Occasionally assisting with the handling of incoming and outgoing post 
• Responding to email enquiries 
• Data entry and updating spreadsheets 
• Using Microsoft Office (Word, Excel, Email) 
• Various administrative tasks and projects 

Practical Considerations 

Location: Our locations are confidential. We will disclose the addresses once a confidentiality form has been completed. 

Support: We provide full support and guidance while you are volunteering and offer travel expenses. 

Training: You will be given an induction to the charity, which includes Domestic Abuse Awareness training. You are also welcome to come to any other training we offer throughout the year.