We offer free, confidential advice - whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, inclusion and champion ...
Volunteer Receptionist - Dereham
Practical details
Volunteering • Organisation role
Contact person
Alex Espinoza
Provided
#114601
Scan me or visit www.getinvolvednorfolk.org.uk/o/Norfolk-Citizens-Advice/opportunities/Volunteer-Receptionist---Dereham/114601 to join
Join Norfolk Citizens Advice as a Volunteer Receptionist in our Dereham office and play an important role in helping local people feel supported.
Join Norfolk Citizens Advice as a Volunteer Receptionist and play an important role in helping local people feel welcome, reassured and supported from the moment they walk through the door. You’ll also help direct clients visiting the charity we share our office with, making you a key part of a friendly, community‑focused environment.
What you’ll do
- Welcome clients and help manage waiting times
- Explain what will happen during their visit
- Give out forms and guide people through what they need to complete
- Input client information onto our database or spreadsheets
- Answer calls, transfer them, or take messages
- Support the day‑to‑day running of the office
- Help direct visitors to the right place
Full training is provided — no experience needed.
What you need
- A friendly, approachable, non‑judgmental attitude
- Good listening and communication skills
- Basic IT skills
- Commitment to confidentiality and data-protection standards
Time Commitment
At least ½ day (4 hours) per week, ideally for one year
What you’ll gain
- The chance to make a genuine difference in your community
- Skills in communication, organisation, IT and teamwork
- Knowledge of issues like benefits, debt, housing and employment
- Join a supportive volunteer community
- Access to our Employee Assistance Program and Charity Discount Scheme
- Enjoy volunteer social events
- Travel expenses reimbursed
Valuing Inclusion
We welcome volunteers from all backgrounds, including disabled people, those with physical or mental health conditions, LGBTQ+ people, and individuals from diverse ethnic and cultural communities.
Related to
About Norfolk Citizens Advice
We offer free, confidential advice - whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, inclusion and champion equality and challenge discrimination and harassment. We're here for everyone in our local communities. We offer advice in Norwich, Gt Yarmouth, King's Lynn, Attleborough, Dereham, Holt and North Walsham. Volunteers are trained to advise on any issue including welfare benefits, money and credit problems, employment, housing, family and relationship issues. This is both face to face, on the telephone and via email.
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