Volunteer Receptionist - Dereham

Join Norfolk Citizens Advice as a Volunteer Receptionist and play an important role in helping local people feel welcome, reassured and supported from the moment they walk through the door. You’ll also help direct clients visiting the charity we share our office with, making you a key part of a friendly, community‑focused environment. 

What you’ll do 

• Welcome clients and help manage waiting times 
• Explain what will happen during their visit 
• Give out forms and guide people through what they need to complete 
• Input client information onto our database or spreadsheets 
• Answer calls, transfer them, or take messages 
• Support the day‑to‑day running of the office 
• Help direct visitors to the right place 

Full training is provided — no experience needed. 

What you need 

• A friendly, approachable, non‑judgmental attitude 
• Good listening and communication skills 
• Basic IT skills 
• Commitment to confidentiality and data-protection standards 

Time Commitment 

At least ½ day (4 hours) per week, ideally for one year 

What you’ll gain 

• The chance to make a genuine difference in your community 
• Skills in communication, organisation, IT and teamwork 
• Knowledge of issues like benefits, debt, housing and employment  
• Join a supportive volunteer community  
• Access to our Employee Assistance Program and Charity Discount Scheme  
• Enjoy volunteer social events  
• Travel expenses reimbursed  

Valuing Inclusion  

We welcome volunteers from all backgrounds, including disabled people, those with physical or mental health conditions, LGBTQ+ people, and individuals from diverse ethnic and cultural communities.