Volunteer Passenger Assistant

Are you wanting to make a difference and eager to lend a hand? Are you kind, compassionate and good with people? If this sounds like you, volunteering as a PA at Norwich Door to Door might be just the role you’re looking for. Our volunteer PAs are integral to the charity, providing a supportive and caring travel experience for people in need.

As a PA, you’ll have the rewarding opportunity to assist passengers who require extra help from their homes and on their journeys, ensuring their safety and comfort. Whether it’s offering a friendly smile, helping with boarding, or providing companionship during travel, your contribution will be invaluable.

What You’ll Be Doing:

As a valued member of the Norwich Door to Door team, you’ll help ensure passengers have a safe and comfortable journey. Your role will include:

• Helping passengers from door to bus – Support passengers from their homes, assist with locking up, and help them board and disembark safely
• Ensuring passenger safety – Make sure everyone is seated securely, including those in wheelchairs
• Securing mobility aids – Safely stow and secure walkers, wheelchairs, and other equipment
• Supporting the driver – Assist with directions or navigation when needed
• Staying in touch – Communicate with the office for updates or support
• Handling fares – Collect and record passenger fares accurately.

What we’re looking for:

We’re seeking compassionate, reliable individuals who are ready to make a difference. You’ll need:

• Awareness & interest in Assisted Transport – A genuine care for those who need extra support
• ·Good communication skills – Friendly and patient with a positive attitude
• Flexibility & team spirit – Willingness to adapt and help when needed
• Physical readiness – Comfortable with kneeling, bending, and pushing wheelchairs
• DBS check required – All volunteers must undergo a Disclosure and Barring Service check.

What you’ll receive:

We value our volunteers and offer a range of benefits to support and thank you:

• Full training – Including First Aid, Passenger Assistance Accreditation, and Dementia Awareness
• Volunteer Handbook & Risk Assessment guide – Everything you need to feel confident and informed
• Free uniform – Polo shirt, fleece, and hi-vis jacket provided
• Flexible hours – Volunteer around your current commitments
• Social events – Join a friendly team and enjoy regular get-togethers
• Expenses reimbursed – Travel and other approved costs covered.

(This is a voluntary role and as such no reimbursement will be made for any time given to support this activity. Travel costs and any such service-related expenditure incurred on behalf of the charity will be reimbursed).

Ready to get involved?

Join us today and help make every journey a safe and positive experience!

Please complete the application form, or call us, and one of our friendly members of staff will advise you on the next step to becoming a Norwich Door to Door volunteer.