Customer Services Volunteer

Customer Services Volunteer

Organisation role · Flexible hours
Norwich, Norfolk, England, United Kingdom
AdministrationSocial contactIT
Good health and well-beingQuality education
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British Red Cross
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Contact person

Linda McGranaghanAsk Linda a question


We need volunteers like you so that everyone who needs one can get a

Detailed description

Each year we hire out or loan over 75,000 wheelchairs to help

people to get around after an injury or illness. In this role you will be welcoming

customers and helping them to get moving again.

What you will be doing

Giving a warm welcome to customers visiting or phoning us.

Helping people wanting to hire a wheelchair or other equipment.

Using a computer-based stock control system.

Showing people how to use equipment.

Taking payments / donations

The skills you need

Physically able to safely lift or move wheelchairs and other mobility


Some customer service experience is desirable.

Enjoy meeting people and good people skills.

Able to work independently and in a team.

Good IT skills.

Able to commit to a regular shift on a weekly basis.

What's in it for you?

Meet new people and be part of a dynamic and inclusive team.

A great opportunity to use your existing skills or gain new ones.

An opportunity to be part of the world’s largest humanitarian organisation

and the knowledge that you are making a positive difference to people’s


All training and induction for the role.

Reasonable pre-agreed travel expenses for the role including for

attending training.

Getting there

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About British Red Cross

The British Red Cross has been helping millions of people in the UK and around the world get the support they need when crisis strikes.
The British Red Cross has been a lifeline for people in crisis for over 150 years. Today, in the wake of the Coronavirus pandemic, that lifeline means more than ever.

Thanks to our dedicated team of Red Cross Volunteers, we’re able to provide services specifically designed to help people most in need in the UK.

If you or someone you care for needs support, we may be able to help.