Welfare/Safety Netting Calls Service
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SummaryWelfare/Safety Netting Calls Service. We are looking to recruit a volunteer for a Monday between 9.30 – 3.30pm for a 2-4hr session.
The Welfare/Safety Netting Calls volunteers support the discharged patient going home who do not need a care package by calling them 24 hours after discharge to ensure they have settled in back at home.
We check that the patient is sleeping, eating & drinking ok, can wash & dress themselves and that they can manage food shopping & tasks around the home, how they felt their discharge went and if they feel they have enough support to stay at home. Some patients may need a call again either the following day or the following week to check how they are managing.
We are able to offer support with befriending, food shopping assistance, equipment loan and we can help with a variety of enquiries from the patient by working alongside the Discharge Team & Wards. We can signpost to further community based volunteer services such as Age UK, The British Red Cross, Carers Matters & local volunteer groups in their own area.
We have 10 set questions to ask the patient and document the patients comments on an Excel spreadsheet which are sent to Ward Sisters/Matrons.
Some comments received from the patients we have called:
‘I feel I’ve not been forgotten’
‘It’s good to know that someone cares’
‘What a wonderful service’
‘How lovely to have a phone call’
‘Thank you for all your help’
‘You’re the only person I’ve spoken to today’
‘So pleased to have had your call’
‘Thank you for calling, I feel more confident’
‘Excellent service, thank you’
What we will provide to volunteers💸 Reimbursement of costs🤝 Extra support
About Norfolk & Norwich University Hospitals NHS Foundation Trust
The Norfolk & Norwich University Hospital has invested greatly in its volunteer programme and is able to offer a variety of rewarding and impactful volunteering opportunities which benefit the volunteers, our patients, our families, and our hospital staff.
If you would like to contribute to your local community, learn new skills, meet new friends or discover career options while contributing to a great experience of care, we have a role for you!
There is a myriad of volunteer roles at NNUH, providing stimulating, challenging, and rewarding opportunities for people of all ages and backgrounds. Our volunteers provide a valuable non-clinical dimension to hospital life, contributing their skills to wards, clinics, way finding, administration, telephone wellbeing, fundraising, hydration & nutrition, Dementia, Driving and Settling in at home, to name but a few.