Volunteer Reception and Admin Support

Key Deliverables

·         Responsible for greeting visitors/clients and ensuring that both are signed in and made welcome

·         Informing staff that their visitor/client has arrived and following up should a client/visitor be left waiting

·         Date stamp and distribute incoming mail. Also, record any parcels or special delivery letters and ensure they are signed when received.

·         The upkeep of reception equipment and maintenance of the surrounding area.

·         To signpost walk-in clients to the correct project or external service

·         Maintain Stationery cupboard and help with placing stationery orders

·         Photocopying, printing documents, preparing for meeting rooms, and helping to bind or laminate documents when needed

·       Assisting with arranging events, both internal and external.

·       Ensuring the hospitality area is well maintained and clean.

·       Researching to support staff with information requests.

Experience

• Have previous experience in reception work or customer services (A)
• Ability to act on his/her initiative (A)
• Dealing with enquiries in a courteous and informed manner (A)
• Able to conduct self professionally at all times
• Have a flexible approach to work tasks and an ability to manage several tasks and prioritise accordingly (A)
• Awareness of & commitment to acting within areas concerning best office practices in using lighting, PCs & printers in an environmentally efficient way & recycling where possible.

Knowledge

• Knowledge of anti-discriminatory working practices and the implications of both within the working environment.
• Practical application of diversity awareness and unconscious bias in employment. (A)

Skills & Abilities

• Have IT skills, including Word Excel and Outlook (A)
• Have sound basic literacy skills and be able to demonstrate attention to detail. (A)
• Have good organisational and communication skills, particularly around dealing with queries. (A)
• Be willing to become a Fire Warden.
• Ability to be a flexible and cooperative member of a team (A)
• Ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular, barriers faced by people with lived-in experience(A)

Attitude

• Be able to work effectively as a part of a team
• Understanding of safeguarding and professional boundaries (A)
• Respect for the values and ethos of St Giles Trust (A)
• Personal and professional integrity
• Positive attitude towards colleagues and Peers
• Emotionally Resilient(A)

What we will do to support you in this role

We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:

·       On-going and targeted learning and development that will support and enable you to deliver the role to a high standard

·       A full induction

·       Continuous support and supervision, including reflective practice, to develop your learning and skills as a practitioner

Our  Values

• Positively ó Empowering
• Persistently ó Supportive
• Flexibly ó Creative
• Proactively ó Empathic
• Activelyó Inclusive
• Clearly ó Communicating