Homebased Volunteer Helpline Call Taker

Family Lives is a national charity with over 50 years experience in supporting families to cope with the ups and downs of family life. Raising children and family live can be the greatest joy in the world, but we know it’s not the easiest of jobs. Our volunteers have a range of backgrounds and experiences. You don’t need counselling qualifications; If you are a good listener, interested in developing your skills or gaining experience in family support, we’d love to hear from you. Once trained, volunteers sign up for a regular weekly shift You can choose a weekday Monday - Friday or an early evening shift Monday- Thursday.

Our volunteers often tell us how rewarding their time with us is.

You'll be part of a compassionate community and feel a real sense of pride for what you do. You'll meet new people, gain valuable experience, and develop your skillset. We're passionate about helping people to reach their full potential, so we'll offer you full training suitable for the role, supervision from a named member of staff, including help setting personal development goals, and opportunities to increase skills and input into practice via regular Practice Development Groups.

As well as formal training, volunteers can benefit from:

Increased experience in listening and supporting families

Working as part of a passionate team

Experience in the voluntary/social care sector

Increased confidence

Increased skills and experience for future employment

Motivation Sense of achievement

New experiences

Working with a diverse range of people

Sense of fulfilment from helping people

Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support.