Volunteer Shop Assistant

New-U is a charity with the primary aim to offer work experience opportunities to young people furthest from the labour market, via work placements in the shop in Castle Quarter, Norwich.

Main Duties:

·        Provide a high level of customer service to customers in the shop

·        To assist the shop staff and customers to follow swap and loan processes

·        Help keep the shop clean and attractive to patrons

·        To ensure that standards of security, health and safety are met

·        Help the shop staff to maintain accurate and up to date records, paper and electronic

·        Tasks will include; serving customers, allocating points, steaming, re-stocking rails, advising customers and creating visual displays

·        On occasions, volunteers may be asked to support young people on work placements to complete their daily tasks

Attributes we are looking for in a volunteer:

·        The ability to relate to people of different ages/backgrounds and gain their trust

·        Tact, patience and understanding

·        A non-judgemental attitude

·        The ability to work in a team and also use your own initiative

·        Good time management and organisation skills

·        Basic IT skills

·        A supportive attitude towards health and wellbeing

Benefits of volunteering with New-U:

·        You will become part of the unique and innovative concept of swapping not shopping

·        Your time will allow us to support more young people on work experience placement

·        You input will keep our shop thriving and enable us to continue to run events for the wider community

·        You will gain/extend experience in a retail environment

·        Your knowledge of the challenges facing unemployed young people will grow

·        We welcome the knowledge, skills and experience you will bring

·        50% points discount on swap items on the days that you volunteer for New-U, applicable after 20 volunteering hours completed. Must be redeemed on date of volunteering.

All prospective volunteers will be invited to a trial session prior to signing a volunteer agreement.