We offer free, confidential advice - whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, inclusion and champion ...
Volunteer Receptionist
Practical details
Volunteering • Organisation role
Contact person
Aisla McKenzie
Provided
Requirements
#78303
Scan me or visit www.getinvolvednorfolk.org.uk/o/Norfolk-Citizens-Advice/opportunities/Volunteer-Receptionist/78303 to join
We are looking for a Volunteer Receptionist to join our King’s Lynn office, working on Mondays.
What will you do?
- Complete an introduction to Citizens Advice and training for your role
- Welcome all individuals to the local Citizens Advice
- Explain to our clients how long they might be waiting and what will happen and give out a form for clients to fill in
- Type up information from the individual’s form onto a spreadsheet or database
- Answer the telephone, put calls through or take messages
- Help with the day to day running of the Citizens Advice service
What do you need to have?
You don’t need specific qualifications, skills or experience.
You will need to:
- Be friendly and approachable
- Be non-judgmental and respect views, values and cultures that are different to your own
- Be able to listen and communicate effectively
- Have good IT skills
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- Be willing to undertake training in your role
How much time do you need to give?
We will need you to be available for our office hours on a Monday - 10am - 2pm.
What's in it for you?
- Make a real difference in your community
- Learn about a range of issues that affect our clients such as benefits, debt, employment and housing.
- Build on valuable skills such as communication, listening, marketing and advertising
- Increase your employability
- Work with a range of different people, independently and in a team
- Wellbeing Assistance Scheme and Wellbeing Hub
- Charity Discount Scheme
- Social events for volunteers
- Option to join network groups within the organisation for individuals from various Ethnic backgrounds and cultures, people with Disabilities, LGBTQ+, Trans and Non-Binary
- We reimburse your travel expenses too!
Valuing Inclusion
We’re an inclusive and welcoming organisation and we’re here for everyone. Our volunteers come from a range of backgrounds and we particularly welcome applications from people with Disabilities, people with physical or mental health conditions, LGBTQ+ and individuals from various Ethnic backgrounds and cultures.
If you are interested in becoming a volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
Related to
About Norfolk Citizens Advice
We offer free, confidential advice - whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, inclusion and champion equality and challenge discrimination and harassment. We're here for everyone in our local communities. We offer advice in Norwich, Gt Yarmouth, King's Lynn, Attleborough, Dereham, Holt and North Walsham. Volunteers are trained to advise on any issue including welfare benefits, money and credit problems, employment, housing, family and relationship issues. This is both face to face, on the telephone and via email.
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